Agent Responsibilities

Agent Responsibilities

Agent Responsibilities

As one of our authorized agents, it's important you understand your responsibilities and the correct procedures.

Education Services for Overseas Students Legislative Framework (ESOS)

TACIS is a registered dual-sector provider which offers education services to international students. In order for us to provide education and training services to overseas students, we must comply with the rules and regulations of the Federal Government, TEQSA (Tertiary Education Quality and Standards Agency) and ASQA (Australian Skills Quality Authority).

This Legislative Framework includes:

ESOS Charges and Levies Acts

The ESOS Act requires TACIS to maintain a current list of authorised agents.

ESOS requires agents (but not limited to):

  • Refer students who genuinely intend to be temporary entrants to Australia for the purpose of achieving successful education outcomes at TACIS and who then plan to utilise the skills gained through study in Australia to return home (or to an alternate country) to gain employment
  • Ensure students receive accurate and current information about TACIS, including campus locations, facilities, entrance requirements, information about the TACIS course, and tuition fees
  • Ensure students receive information about living in Australia, the local environment, costs of living and accommodation options
  • Ensure that the TACIS course is right for your client based on your client’s experience, English level and previous qualifications including information on content, duration, qualifications, tuition fees and payment/refund policies
  • Ensure students are aware of the conditions of their student visas and ensure they comply with these conditions
  • Do not engage in dishonest practices and not providing immigration advice where not qualified to do so

Agents Must Not:

  • Engage in dishonest practices including counselling students that they can arrive in Australia on a student visa with a primary purpose other than that of study
  • Identify students who do not comply with visa conditions yet still proceed with sending an application to TACIS
  • Engage in false or misleading marketing/advertising or recruitment practices
  • Provide false or inaccurate information about a course at TACIS
  • Provide false or inaccurate information about employment or migration outcomes associated with an TACIS course
  • Commit to/guarantee a student that TACIS will accept a prospective student into a course at TACIS
  • Advertise or market TACIS in any way without prior consent from TACIS Marketing Team

TACIS Marketing Team recommends that authorized agents visit the Department of Home Affairs’s (DHA) website for updates and visa enquiries.

Join the conversations